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Getting set up on the Emtek customer portal

Emtek ordering, order status, invoices and returns run through Fortune Brands' Customer Connect portal. Getting set up happens in two parts: you request access, Emtek approves it, then you create your login. If you get stuck anywhere, call us and we'll walk you through it.

Open the registration form Download the PDF

Part 1Request access

  1. Open the registration form

    Go to this address, ideally on a computer.

    customerconnect.fbin.com/registration

  2. Fill in your details

    Your business email, first and last name, job title and company name. Phone number is optional. Use the work email you want to sign in with, because you will need the exact same address again in step 7.

  3. Choose your role and brand, and add your account number

    Pick your role from the list, choose Emtek as the brand, and enter your Emtek account number. Your account number and role come from Emtek, so if you don't have them handy, check with Emtek.

  4. Agree to the terms and click "Create Account"

    That sends your request to Emtek.

Then wait 1 to 2 business days. Emtek reviews your request and completes the setup on their end. You'll get an email when it's approved, and Part 2 starts from that email.

Part 2Create your login

  1. Open the email from Emtek and click "Accept Invite"

    It arrives once your request is approved, from the Customer Portal Onboarding Team.

  2. Click "Redeem Code", then "Customer/Sales Agency Rep"

    The invitation code is already filled in for you.

  3. Click "Sign up" and create your login

    Find it under "Don't have an account?". Enter your first and last name, the same email you used on the registration form, and a password with at least 8 characters, an uppercase and a lowercase letter, and a number. It can't include any part of your username.

  4. Set up your sign-in check

    You will be asked how to confirm it's you each time you sign in. We recommend Phone: enter your mobile number, tap "Receive a code via SMS", then type in the code you get by text and click Verify.

  5. Click "Continue". You're in.

    The next screen offers extra options you can skip. We suggest adding Email too, so you can still get back in if you ever change phones.